Grand Hotel Zagreb

BHT.AZ privacy policy

What information do we collect

We collect and store all personal information that you provide to us through any communication channels (usually the Internet and / or telephone) during the booking and purchase - including the name and surname of the recipient of the service, phone number, email address, passport details , payment information and other data that is necessary to complete the purchase. When making a purchase for the benefit of other persons, you must first obtain the consent of these persons to provide us with their personal information. We may also receive additional information about you from our affiliates and business partners, as well as from any other independent sources. Examples of such information include your IP address, the name of your Internet provider, mobile operator. All such information is collected automatically. In collecting this information, our primary goals are fraud prevention and user experience improvement.

How We Use Information

We use your card information only for booking and issuing e-tickets or other services that you have previously selected on our site. The whole process is automated and takes place without human intervention. We use information about you for the following purposes: to provide you with products and services that are of interest to you; confirmation of purchases and notification of possible changes; notices of ongoing promotions, new products and services that may be of interest to you; resolution of possible disputes; troubleshooting; preventing potentially prohibited or illegal activities; compliance with the Site Terms of Use.

With whom we share information

We share information with our direct Suppliers, such as airlines or agents acting on behalf of airlines, transport companies, insurance companies, accommodation booking companies. All services provided by third parties are provided on an "as is" basis, without the conclusion of any additional agreements. We do not share information about your email address, phone number and other similar information, unless it is required by the providers to provide the relevant service. We do not impose additional restrictions on the use or disclosure of personal information by our Suppliers. Therefore, we recommend that you read the privacy policy of the Supplier whose product you purchase on our website.

We share information with third party service providers who provide additional services and services on our behalf, including card processing and fraud prevention, business intelligence and market research, and customer service. We may allow our Suppliers to collect additional information on our behalf. Suppliers receive information only as needed and only to perform their functions. This information is not intended for distribution to other persons and for other purposes. We require Suppliers to comply with the same data security policies that we enforce ourselves.

If you wish to use or access additional products and services offered in conjunction with our business partners through our site, we may provide our partner with information about you, including your personal information. Please note that we do not control the confidentiality of data on the partner’s side.

We may also share information:

• based on the request of a judicial authority, as well as in order to prove or exercise our legal rights;

• where we believe disclosure is necessary to investigate, prevent or take action against illegal or suspected illegal activities of third parties;

• to protect and defend the rights, property, or safety of our customers or others;

• in corporate transactions such as a merger, consolidation or sale of assets.

We reserve the right to share aggregated or anonymous (depersonalized) information with third parties, including advertisers and investors. For example, we may tell our advertisers the number of visitors to our site. This information does not contain any personal information and is used to develop new products and services that we would be happy to bring to your attention.

Website technologies (cookies and others)

The website uses cookies (data files) for general purposes. Recognizing your browser and saving the settings that have been updated when you visit the site. Thus, information about your personal data (including your password) may be stored, which makes it easier to visit the site later, skipping the step of logging into your account. Please note that any information about you will be encrypted and not available to others, while cookies will not contain confidential information.

If you wish to set your browser to restrict/disable the acceptance of cookies, enter the "Help" menu on the toolbar and perform all the necessary actions. If you refuse to receive cookies from our site, you should be aware that most of the bht.az tools will become unavailable to you.

How we protect information

We want you to feel secure, confident and comfortable when using our website. To do this, we have implemented and use appropriate administrative, technical and physical security measures to protect the personal information you provide to us:

• all personal information is stored in encrypted form;

• we use encryption when transferring your personal data between our servers and your browser;

• We use antivirus and intrusion detection systems to prevent unauthorized access to personal information;

• all information is stored and processed by certified providers in Europe, where our servers and central databases are located.

External links

If any part of our site contains links to other sites, then it should be understood that third-party sites do not operate in accordance with this privacy policy. We recommend that you review the privacy policies of these sites before using them.

Changes to the privacy policy

We may update this policy in the future. We will certainly notify you of significant changes to the privacy policy by sending appropriate notices to the email address you provided to us during registration, or by posting a notice on our website.