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Playa del Carmen
HM Playa del Carmen
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HM Playa del Carmen

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The 4-star Hotel HM Playa del Carmen offers comfort and convenience whether you're on business or holiday in Playa Del Carmen. The property features a wide range of facilities to make your stay a pleasant experience. Take advantage of the hotel's free Wi-Fi in all rooms, daily housekeeping, gift/souvenir shop, taxi service, ticket service. Some of the well-appointed guestrooms feature television LCD/plasma screen, linens, mirror, towels, closet. The hotel's peaceful atmosphere extends to its recreational facilities which include fitness center, outdoor pool. Hotel HM Playa del Carmen combines warm hospitality with a lovely ambiance to make your stay in Playa Del Carmen unforgettable.

Populyarlıq

8,9
Çox yaxşı
General
2816
brand
Tripadvisor 9/10
1212
brand
Booking 8,7/10
629
brand
Expedia 8,8/10
975

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24 saat qəbul
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Qonaq rəyləri

8.8/10 Very good
Cleanliness9.2/10
Staff and Service8.8/10
Amenities8.8/10
Property conditions and facilities8.8/10
Location10/10
Neighborhood9/10

10 / 10

Wendy
We had a great time at HM Playa del Carmen right from the beginning when we were greeted by the highly efficient Minerva at the front desk. We appreciated having our Expedia VIP status recognized and the sparkling wine in the room as well as the option of a room upgrade and most importantly a very late check out till 4 pm which worked out perfectly for our 7:30 pm flight. The breakfast and bar staff were very friendly and worked hard to meet our needs and the breakfast itself was varied and plentiful and set us up for a great start to the day. We loved the location - we are walkers so enjoyed walking along 5th Avenue past all the craziness to Punta Esmerelda and then along the ocean and public beaches coming up at calle 38 and into our favourite lunch time spot Chela de Playa for craft beer, an excellent orange gin and tonic and the best torta in Mexico. Other great spots that deserve mention are Sirjan Persian restaurant and Indiana Jones restaurant which are both in easy walking distance. If you need a taxi, turn left out of the hotel and Daniel's taxi is usually there on the left corner.
30 Jan 2025

6 / 10

Xenia Ceja
We stayed here with a 6yr old for four nights as we had several activities planned and did not feel the need to pay for an all inclusive resort during this part of our trip. Honest review as followed. Room: We stayed on a first level room in front of the pool, The hotel itself if lovely and kept clean. Room could have been cleaner, but no smell was noticed and the air conditioning worked great. The beds were ok pillows very uncomfortable, firm and bulky and they did not replace them when asked to. Staff: The staff at the reception desk were not friendly or welcoming, however the bar staff, housekeeper, and security guards were great and friendly. Amenities: The pool is not heated but it is kept clean and has a swim up bar. The restaurant is decently priced and food was good. Location: Short safe walk to Quinta Avenida and Beach access, restaurants and shopping Parking is included, safe, and gated. Overall it was an ok stay, but I would probably not stay there again.
24 Jan 2025

8 / 10

melanie
While pricey, this hotel offers a tranquil haven from the hustle of Playa. Great location and a really lovely hotel with pool and well priced happy hour !
19 Jan 2025

8 / 10

Julie
Provided drinking water, beach towels and amazing breakfast. Staff was kind and helpful aside from one grumpy security guard. Pool area is gorgeous. Walking distance to beach and great food. Rooms had good air conditioning. Beds and pillows weren't the comfiest but met our needs. Shower drain was somewhat clogged so some draining issues. Overall great experience, we would definitely stay again.
11 Jan 2025

Information about the area

Playa del Carmen, Mexico
Playa del Carmen was originally a small fishing village south of Cancun, but in the last years it has transformed into a bustling tourist resort. It is one of the most colorful and diverse towns on the Mayan Riviera. Playa del Carmen offers balmy tropical breezes, world class food, good night life, amazing ruins, endless beaches, incredible snorkeling, wonderful parks, friendly people and so much more. And it is as mellow or as wild as you'd like it to be. Playa del Carmen is a great base for exploring all of the interesting places on the Mayan Riviera and the Yucatan peninsula. The island Cozumel, which offers some of the best snorkeling and scuba diving in the world, it's just a short boat ride away. The site of Chichén Itzá is 3 hours away, but it's definitely worth the trip! Although touristy Playa del Carmen is captivating and picturesque, full of small and charming Mexican shops and restaurants. This little city has so much to offer if you want it.

What’s nearby

  • SAYAB Playa del Carmen Planetarium - 0.48 km
  • Plaza Las Americas - 0.64 km
  • Central Square - 0.7 km
  • La Ceiba Park - 2.03 km
  • City Center - 2.36 km
  • Riviera Grand Casino - 2.37 km

Getting around

  • (PCM) Playa del Carmen, Playa del Carmen Airport, MX - 1.42 km
  • playa del carmen, playa del carmen harbour, mx - 0.91 km
  • playa del carmen, mayan train station playa del carmen, mx - 6.97 km
  • cozumel, cozumel muelle fiscal, mx - 18.46 km
  • (CUN) Cancún, Aeropuerto Internacional de Cancún, MX - 50.15 km
  • (CZM) Cozumel, Cozumel Intl, MX - 19.58 km

About accommodation

General

  • Air conditioning
  • Soundproof rooms
  • Family rooms
  • Designated smoking area
  • WiFi available in all areas
  • Non-smoking rooms

Safety & security

  • Fire extinguishers
  • 24-hour security
  • Smoke alarms
  • Key card access

Activities

  • Snorkelling
  • Happy hour
  • Canoeing
  • Horse riding
  • Water sport facilities on site
  • Diving
  • Bike tours
  • Tour or class about local culture
  • Fitness centre
  • Fishing
  • Walking tours

Services

  • Room service
  • Car hire
  • Airport shuttle (additional charge)
  • Luggage storage
  • Concierge service
  • Shuttle service
  • Dry cleaning
  • Tour desk
  • Daily housekeeping
  • 24-hour front desk
  • Airport shuttle
  • Shuttle service (additional charge)
  • Currency exchange
  • Laundry

Safety features

  • First aid kit available
  • Staff follow all safety protocols as directed by local authorities
  • Access to health care professionals
  • Shared stationery such as printed menus, magazines, pens, and paper removed
  • Hand sanitizer in guest accommodation and key areas

Physical distancing

  • Contactless check-in/check-out
  • Physical distancing rules followed

Food & Drink

  • Snack bar
  • Restaurant
  • Bar
  • Kid meals
  • Wine/champagne

Cleanliness & disinfecting

  • Linens, towels and laundry washed in accordance with local authority guidelines
  • Guest accommodation is disinfected between stays
  • Guest accommodation sealed after cleaning
  • Use of cleaning chemicals that are effective against Coronavirus
  • Property is cleaned by professional cleaning companies
  • Guests have the option to cancel any cleaning services for their accommodation during their stay

Food & drink safety

  • Delivered food is securely covered
  • Food can be delivered to guest accommodation
  • Physical distancing in dining areas
  • All plates, cutlery, glasses and other tableware have been sanitized
  • Breakfast takeaway containers

Internet

  • Internet services
  • WiFi
  • Free WiFi

Outdoors

  • Outdoor pool
  • Terrace
  • Sun terrace
  • Outdoor furniture

Parking

  • Free parking
  • Parking
  • Private parking
  • Parking on site

Pool and wellness

  • Pool bar
  • Swimming Pool
  • Swimming pool
  • Sun umbrellas
  • Sun loungers or beach chairs

Transport

  • Public transport tickets

Reception services

  • Invoice provided

Languages

  • Deutsch
  • English
  • Español

About the rooms

The accommodation has 128 rooms:

Bedroom

  • Linen
  • Cots
  • Wardrobe or closet

General

  • Air conditioning
  • Trash cans
  • Safety deposit box
  • Fan
  • Tile/marble floor
  • Soundproofing
  • Key card access
  • Smoke alarm
  • Laptop safe

Services

  • Wake-up service

Room Amenities

  • Clothes rack

Pool and wellness

  • Pool towels

Bathroom

  • Body soap
  • Free toiletries
  • Conditioner
  • Toilet paper
  • Hairdryer
  • Shampoo
  • Toilet
  • Shower
  • Towels
  • Private bathroom

Media & Technology

  • Satellite channels
  • TV
  • Telephone
  • Flat-screen TV

Kitchen

  • Refrigerator

Outdoors

  • Terrace
  • Balcony

View

  • City view

Living Area

  • Sofa
  • Seating Area
  • Desk
*Some services may only be available in specific rooms or upon request.

About the pools

The accommodation has 1 pool:

Location

Outdoor

Cost

Free

Restaurants

Restaurant #1

  • Access for guests and visitors
  • No reservation required

About parking

The accommodation offers 1 parking option:

Parking type

Private

Location

On-site

Reservation

No reservation needed

Cost

  • Free

Internet

Coverage

Entire property

Connection type

Wi-Fi

Price

  • Free

Policies

Check-in

  • Checkin from 15:00
  • Minimum age for check-in: 18 years old

Check-out

Checkout before 12:00

Pets

Pets are not allowed.

Children

Children of any age are welcome.

Extra beds

Extra beds is not available at this property. Cots available subject to availability at this property.
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